Nearest Asset Automation

Description

Nearest Asset Automation locates the nearest asset or person based on real-time coordinates. It's commonly used for:

• Porter Service: Finding nearest available porter when button is pressed

• Equipment Retrieval: Locating nearest IV pump, wheelchair, etc.

• Staff Dispatch: Finding closest available staff member

How It Works:

1. Trigger Event: Button press, mobile app action, or manual trigger

2. Location Detection: System gets coordinates of trigger location

3. Search: System searches for assets/people with matching segment tag

4. Distance Calculation: System calculates distance to each candidate

5. Selection: System selects the closest asset/person

6. Action: System executes configured action (send notification, create task, etc.)

Segment Filtering:

• Filters by guest/asset segment tags

• Can include/exclude "busy" assets (those with active tasks)

When to Use

• Customer needs to find nearest available staff member

• Hospital wants to locate nearest medical equipment

• Facility needs to dispatch nearest technician

• Organization wants automated resource allocation

Dependencies & Requirements

• Button Integration: Physical button or trigger source (e.g., Meraki MT30)

• Location Data: Real-time coordinates from Location Analytics

• Active Tracking: Assets/people must have active BLE sessions

• Segment Tags: Assets/people must be tagged with appropriate segments

Configuration Steps

Step 1: Register Button or Configure Trigger

1. If using button:

   • Register button as Beacon (see Porter Portal section)

   • Set button coordinates on floor plan

2. If using other trigger:

   • Configure trigger source in Workflow system

Step 2: Create Nearest Asset Automation

1. Navigate to Workflow > Automations

2. Click "Create New Automation"

3. Configure Trigger:

   • Select trigger: "Button Press" (or other trigger)

4. Add Action: "Nearest Asset"

   • Segment: Select segment to search (e.g., "porter", "equipment", "staff")

   • Include Busy:

     • No (default): Only finds assets/people with no active tasks

     • Yes: Includes assets/people even if they have active tasks

5. Add Subsequent Actions:

   • Create Asset Notification: Send task to nearest asset/person

   • Send SMS/Email: Notify nearest asset/person directly

   • Webhook: Trigger external system with nearest asset info

6. Save the automation

Troubleshooting

Issue: No nearest asset found

• Check: Assets/people have the correct segment tag

• Check: Assets/people have active BLE sessions (badges broadcasting)

• Check: Assets/people are in the same location/building/floor

• Check: "Include Busy" setting if all candidates are busy

Issue: Wrong asset selected

• Check: Segment tag is correct

• Check: Coordinates are accurate

• Check: Location engine is providing accurate location data

Use Cases

1. Porter Service: Find nearest available porter for patient transport

2. Equipment Dispatch: Locate nearest IV pump for patient room

3. Emergency Response: Find closest security staff for incidents

4. Maintenance: Dispatch nearest technician to equipment failure