Mini Surveys App (a.k.a. Micro Surveys) is used to collect customer sentiments each time they visit your venue. It is also helpful to collect more information from your visitors during their second visit onward, which we call as Progressive Data Collection. Each business is interested in different preferences of its customers and would like to know more about them. A fine-dining restaurant may have the interest to introduce a new cuisine, therefore may seek the feedback from their customers
To view the list of Mini-Surveys select Campaign > Mini-Surveys
Create New Mini-Survey
To create a new Mini-Survey click on the create button.
Title: Name of the Mini-Survey
Description: Details about the Mini-Survey
View Type: How the users get questions all at once or one by one
if the Users can opt out is enabled then the end users can skip the Mini-Survey without answering or responding to the questions.
There are three types of questions available in the Mini-Survey as below.
Rating: Rating questions address quick feedback about service, using a common scale
Dropdown: Max. 5 options of questions help to understand end-user preferences for future communication
Text box: An open-ended feedback text field that you may display along with Rating question to understand the underlying reason
Click on the save after complete the mini-survey.
Click on the to publish or preview the mini-survey.
It is important that once a Mini Survey is published, it is not possible to make any changes.
How to Deploy the Mini-Survey to Users
There are two scenarios that need to consider when deploying the Mini-Survey to users
- If the Smart Login is enabled in the location then there are no additional steps to be enabled to deploy the Mini-Survey to users. Users will get survey questions automatically if any published survey is available in the system
- If the Smart Login is not enabled in the location then Mini-Survey snippet should be added to the post-login page as below
Open the post-login page from Experience > Splash Pages