Mini Surveys

Introduction 

Mini Surveys is to collect customer sentiments each time they visit your venue. It is also helpful to collect more information from your visitors during their second visit onward, which we call "Progressive Data Collection". Each business is interested in the different preferences of its customers and would like to know more about them. A fine-dining restaurant may have the interest to introduce a new cuisine, therefore may seek feedback from their customers.

To view the list of Mini-Surveys, select Campaign > Mini-Surveys.

Click to change the order of published mini surveys.

To create a new minis urvey, click on the "Create" button.

• Title: Name of the mini survey
• Running Dates: Between which dates the mini survey will run
• Description: Details about the mini survey
• View Type: How the users get questions. All at once, or one per visit
• Users can opt out: If it enabled, then the guests can skip the mini survey without answering or responding to the questions

There are four types of questions available in the mini survey as below. 

• Rating: Rating questions address quick feedback about service, using a common scale

• Dropdown: Maximum 10 options of questions help to understand guest preferences for future communication

• Text box: An open-ended feedback text field that you may display along with a Rating question to understand the underlying reason

• Multiple Checkbox: Maximum 10 questions that can be selected multiple times to help to understand guest preferences for future communication

Click "Save" after completing the mini survey.

Click on the to publish or preview the mini-survey.

It is important that once a Mini Survey is published, it is not possible to make any changes. 

To make the mini survey live, contact the IPERA Support team via [e-mail] email address