Mini Surveys

Introduction 

Mini Surveys App in IPERA Starling is used to send survey questions to the end users while connecting to the guest Wi-Fi. It is helpful to collect more information from the end-users during their second visit onward. Each business is interested in different preferences of their customers and would like to know more about them. An F&B investment company may have interest to introduce a new cuisine, therefore may get feedback from their customers that are visiting existing venues. 

To view the list of Mini-Surveys select Engage > Mini-Surveys

Create New Mini-Survey

To create a new Mini-Survey click on the   button.

Title: Name of the Mini-Survey

Description: Details about the Mini-Survey

View Type: How the users get questions all at once or one by one

if the Users can opt out is checked then the end users can skip the Mini-Survey without answering responding

There are three types of questions available in the Mini-Survey as below. 

Rating: Rating questions address a quick feedback about a service, using a common scale

Dropdown: Max. 5 options of questions helps to understanding end-user preferences for future communication

Text box: An open-ended feedback text field that you may display along with Rating question to understand the underlying reason 

 

Once completed it is possible to preview the survey before publishing it

It is important that once a Mini Survey is published, it is not possible to make any changes 

 

 

 

 

 

 

 

Comments