How to Resolve iOS Devices Showing "No Internet Connection"

Some iOS users may encounter a "No Internet Connection" warning after connecting to a Guest Wi-Fi network. This is a known issue, especially with iOS 17 and later versions.

Root Cause

After connecting to a Wi-Fi network, iOS devices perform an automatic connectivity check to determine if a captive portal (login page) should be displayed. In some cases, this check fails, and the device:
- Does not open the captive portal popup
- Marks the Wi-Fi network as "No Internet"

At this stage, the IPERA system has not yet been triggered. Since the redirection to the captive portal hasn’t occurred, the guest cannot see the login screen.

Step-by-Step Resolution

1. Forget and Reconnect to the Network

• Go to Settings > Wi-Fi
• Tap the problematic network (e.g., #Guest WiFi)
• Tap “Forget This Network”
• Reconnect to the network

This forces iOS to retry the captive portal check and often resolves the issue.

2. Share Your Device’s MAC Address with Support

If the issue persists, please share your device’s MAC address with the IPERA Support Team. This allows us to identify and reset your device session in our system.

Where to find the MAC address:
• Go to Settings > Wi-Fi
• Tap the info icon (ℹ️) next to your connected network
• Look for Wi-Fi Address or MAC Address

Example: A4:5E:60:3F:2B:10

3. What Will IPERA Do?

Using the MAC address, IPERA Support will reset the session for your device in the Starling portal. This ensures that the pre-login captive portal is triggered again the next time you connect to the network.

Contact IPERA Support

To receive help, please send the following details:
- Your MAC Address
- The SSID you are connecting to
- Device model and iOS version (e.g., iPhone 13, iOS 17.4.1)

Email: [e-mail]
Support Line: [phone]