Communication Suite 2.8 Modules and Features

Package	Modules	Features Included
Basic Edition	Call Accounting, Reporting & Billing	Call Accounting & Billing supports over 400 reports (outbound, inbound, and internal calls) Cost allocation for individuals, departments, and company Monthly, weekly, daily detailed, and summary reports Most calling Numbers, Most called numbers, Top talkers reports Single PBX / UC system support Single Active Directory / LDAP integration
Standard Edition	Outgoing Call Analysis	Basic Edition features Clickable / Drill-down Graphical Analysis Charts and Reports Automated daily, weekly, and monthly reports Call Center resource and skill-based reporting & analytics
	Incoming Call Analysis
	Automated Reports
Business Edition	Budget Manager	Standard Edition features Call traffic analysis for users and user groups Traffic utilization and analysis based on trunks, phone lines and remote branches Multi PBX / UC system integration Multiple user directory sources integration (Active Directory, LDAP, HRMS, ERP, Excel, etc.) Posting to HRMS / ERP / Airport IB systems (optional) Automated GSM call analysis and assignment through GSM operator bills Budget allocation to landline and mobile line Monitoring & alerting engine (trunk activity, CDR flow monitoring, call volume, duration, and cost based alerts)
	GSM Call Accounting
	Resource Utilization Analysis
	Advanced System Management Tools
Enterprise Edition	Call Quality Monitoring	Business Edition features Failed Calls Detection, reports and alerts (abounded, missed, rejected, resource unavailability, voice network, and telecom related problems) Personal call detection and management Fraud detection (call volume, call cost, call duration, call originator, and call destination based alerts) Relationship analysis with external companies (partners, vendors, customers, etc.) Call traffic analysis for users and user groups Network Operation Center (NOC) real-time dashboards Attach note to a call
	Fraud Detection System
	VoIP Network Cost Saving Analysis
	Customer Relationship Intelligence