Creating a New Report

Depending on what type of report you want to create and the target audience, there are many options available within Reporting Center section.

Here are a few key steps to follow to generate an Outgoing or Incoming call report

Access Reporting Center section and call any report from the following menu

• Outgoing Calls Analysis: Provides a snapshot in charts, pies and bars to analyze outgoing calls. It is suggested for cost relate analytics. You may click any chart to drill down the report
• Outgoing Calls Listing: Provides list based outgoing reports that can be exported to Excel and PDF
• Incoming Calls Analysis: Provides a snapshot in charts, pies and bars to analyze incoming calls such as missed calls, number of calls answered, most called user, etc.
• Incoming Calls Listing: Provides list based incoming reports that can be exported to Excel and PDF
• Select a date from the Control Panel toolbox on the left side as shown below. If you need to select a custom date range, then you need to access Advanced Parameters section > Date / Time. It is possible to select Interval with a custom date-range there.

• You may click on any chart or text you find on the report result for drill-down reports
• Or else, you may access Advance Parameters section to set custom filters
• If you have generated the report you would like, then you have a few options to save or share the report
• Export or Share the report with some other colleague. 
• Create a report shortcut by Adding to Favorite Reports
• Schedule the report to share the report with users or managers regularly.