Communication Suite is designed to enable the Enterprises, Governments and Communication service providers with holistic view for their communication traffic. The system is compatible with Cisco Systems Unified Communications systems as well as Avaya Call Manager, Microsoft Lync, Alcatel, NEC, Mitel, Siemens Unify and many other Unified Communication Systems
Communication Suite produces hundreds of different reports related to the landline and GSM calls. With the correct use of such reports, the communication usage is controlled, cost is reduced and productivity is increased through measurable goals. It provides tools to enhance company productivity and helps to improve customer services.
Communication Suite cost control modules provide insights for enterprise communication through cost assignment to their divisions, departments, branches and users.
What You Need Before Starting?
The software is installed by IPERA or and Partners certified engineers at the customer Data Centre on a Virtual Server running on Windows OS. Communication Suite us compatible with MSSQL Database version either standalone or centralized. Once the software is installed and integrated with organization directory servers and unified communication servers by certified engineers, daily operations are managed through Internet Explorer browser 8 or later versions.
Using any PC within the IP Network, simply open Internet Explorer 8.x or later version and browse the IPERA Communication Server IP address. Remove Turn on Pop-up Blocker option from the Internet Explorer > Settings > Internet Options menu as displayed in the following screen before browsing.
Every user can access to the system with their rights. System Administrator can enable system access for specific users or all users. If integration with Active Directory is completed, then users will use their computer login password (i.e.: domain credentials) to login to the system. Otherwise system administrator will set default password for each user which can be changed by users after their first login.
Each user will see the reports relevant to them. Department managers or branch managers will be able to see the call reports for their divisions. Finance and Administration users should be given rights to see complete organization information from Communication Suite settings pages.