Access Point (AP): Any item of access hardware (including signal boosters and repeaters) at a Venue, through which a User many access the internet.
Access Control List (ACL): A list which determines which network traffic is allowed access
Analytics and Location Engine (ALE): A smart Wi-Fi location solution that uses the Aruba wireless technology to detect and locate User's mobile devices.
API: Application Programming Interface - a programming layer providing the functionality by which one system or application might query a separate system or application. This usually involves querying or relaying predefined information.
Authentication: A User may be required to authenticate to a WiFi network before it can pass data between itself and other hosts. Authentication may require a username and password or a pre-shared key.
Bandwidth: The amount of data that can be carried from one point to another in a given time period (usually a second).
Captive Portal: A process running on an AP that can redirect Users who have associated to a web page so that they can agree to terms of service, purchase access or enter a password.
Captive Network Assist (CNA): A configuration within a Captive Portal that helps the client to gain internet access (usually set on a network controller).
Cisco WLC: Cisco Wireless LAN Controller is a device that assumes a central role in managing Cisco's large scale deployments. The traditional roles of APs, such as association or authentication of wireless clients and all of the configurations are done on the WLC.
Connected Mobile Experiences (CMX): A smart Wi-Fi location solution that uses the Cisco wireless technology to detect and locate User's mobile devices.
COPPA: Children's Online Privacy Protection Act (Wikipedia) - US Legislation requiring age verification.
Canonical Name Record (CNAME): A resource record points one domain or sub domain to another domain name.
Cascading Style Sheets (CSS): A style sheet language used for describing the presentation of a document written in a markup language for HTML page designs
Device: A computer, tablet, smart phone or other electronic device through which Users logon to access the internet.
Dynamic Host Configuration Protocol (DHCP): A network protocol that allows a server to automatically assign an IP address to a computer from a defined range of numbers configured for a given network.
Domain: A Domain Name is a naming convention used and applied to resources on the Internet.
Domain Name System (DNS): Enables User access to websites using domain names rather than IP addresses.
End Customer Access Page: The access page, (whether or not branded by the end customer) through which the User logs on to access the internet.
Encryption: the encoding applied to the resource to make it private.
Firewall: Software or hardware that restricts certain types of Internet traffic.
Firewall Port: All communication over the Internet between nodes (such as, your PC calling up a web page from a web server) is undertaken over an assigned port number (for example a basic web page loads over port 80). In this context a Firewall Port would be a setting within a Firewall that might restrict or allow traffic over a specific port.
Firmware: The software layer that provides direct interaction with hardware below the level of an Operating System.
Hotspot: A WiFi network, or the hardware or system providing a WiFi network
Hypertext Markup Language (HTML): A series of symbols or codes which instructs the Web browser how to display web content to the User.
Hyper Text Transfer Protocol (HTTP): A underlying protocol used by the World Wide Web and this protocol defines how messages are formatted and transmitted.
Hyper Text Transfer Protocol Secure (HTTPS): The secure version of HTTP, whereby communication between a User's browser and the website are encrypted.
Internet Protocol (IP): Is the method by which data is sent from one computer to another over the Internet.
Impersonation: The facility to use the service at a differing level of user access that your user account allows (for instance a Reseller of our service can Impersonate the Company Level access of of the Companies they might manage)
Local Area Network (LAN): A small network that’s confined to a local area, e.g. home or office network.
Location Based Services (LBS): Uses real-time geo-data from a device to provide information. IPERA Engagement platform helps you understand how people move around within your venue, the routes they take, entry or exit points
MAC Address: This is a unique, hardware-based identifier used to differentiate between connected users.
MAC Auth: Authentication based on the MAC address the client presents to the network.
Mini Survey: A small survey that is provided on the Wi-Fi Access
Pre-Login Splash page: The Splash Page that is presented in the Captive Portal when the end-user tries to connect to Wi-Fi
Post-Login Splash page: The Splash Page presented as a redirection once the Wi-Fi Authentication process is complete
Operating System (OS): The Operating System within which applications run.
Power over Ethernet (POE): A technology that lets network cables carry electrical power.
RADIUS: Remote Authentication Dial-In User Service - the server that provides the Authentication service.
Router: A network device that forwards data packets from one network to another.
Ruckus Smart Positioning Technology (SPoT™) LBS: A user positioning technology suite that delivers a wide-range of Location Based services.
Seamless Login: A technology which allows devices to maintain connectivity when roaming between associated Wi-Fi networks. A User will be authorised via credentials held on their device rather than having to login again.
Service Set Identifier (SSID): - The defined name of the WiFi that is broadcast from a WiFi enabled router or AP
Social Media: The term social is usually used to describe social networking sites such as Facebook and Twitter
Secure Sockets Layer (SSL): A networking protocol that creates a secure connection for transfer of information between a client and server. SSL uses a cryptographic system that uses two keys to encrypt data.
Transmission Control Protocol (TCP): An Internet Protocol providing layers of data checking to maintain integrity.
TFTP: (Trivial File Transfer Protocol) A method of file transfer that we utilise to set firmware to a router.
User Datagram Protocol (UDP): A low-latency and loss tolerant Internet Protocol providing connections between applications on the Internet.
User: Any individual who accesses the internet by means of a device via a Customer Access Page through an Access Point at a Venue.
URL: (Uniform Resource Locator) a commonly used term for a web address
Walled Garden: An environment that controls the User's access to Web content and services.
Wide Area Network (WAN): The link to wider Internet access.Typically, a WAN consists of two or more local-area networks (LANs)
Venue: The customer location at which the User accesses the internet by means of a device.